Manager, Service Desk
AeroVironment · Herndon, VA
$90k/yr (est.)Posted 1d agoIT
Position summary
Herndon, VA Dayton, OH Huntsville, AL Sunrise, FL Arlington, VA Germantown, MD Melbourne, FL Full time 8488 Worker Type Regular Job Description Summary The primary role of the Manager, Service Desk is to oversee daily Service Desk operations and frontline staff, ensuring end users receive timely, high-quality technical assistance. This role manages all procedures related to the identification, prioritization, assignment, and resolution of incidents and requests, including queue monitoring, SLA …
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