Help Desk Technician II
Select Sires · Plain City, OH
$52k – $72k/yrPosted 5h agoIT
Position summary
Provide Level 2 IT support to employees by resolving escalated hardware, software, account and connectivity issues. Manage user accounts and devices, support Microsoft 365 and office technology, coach Level 1 technicians, document solutions, and escalate complex infrastructure or security issues. The position is based at the Plain City, Ohio facility and includes occasional travel and after-hours support rotation. Resolve tickets escalated from Level 1 and identify root causes of recurring issu…
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