Help Desk Technician I
Select Sires · Plain City, OH
$42k – $56k/yrPosted 6h agoIT
Position summary
Provide first-line IT support to employees by responding to requests, resolving common hardware, software and account issues, and escalating complex problems. Maintain accurate support tickets and equipment records, assist with onboarding and offboarding, and follow security procedures at the Plain City facility. Respond to IT requests by phone, email, chat, ticketing system, in person and remote support. Log, prioritize and track support requests through resolution. Reset passwords, unlock acc…
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