Manager, Support Engineering
Oracle · Nashville, TN
$73k – $166k/yrPosted 5h agoIT
Position summary
Description Manages an Incident Response Center team responsible for coordinating the response to customer technology outages and service disruptions. Oversees shift operations, sets priorities, and balances staffing across incoming calls and active incidents. Serves as the escalation point for complex incidents and urgent customer issues, engaging technical teams and leadership to support timely service restoration. Coaches team members on incident execution, customer communication, and docume…
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