Night Shift Help Desk Technician

Provide first-level technical support to team members across multiple locations by troubleshooting hardware, software and network issues, managing help desk tickets, documenting problems and solutions, escalating requests, and training end users. The role is based primarily in an administration building and includes overnight work. Log, troubleshoot, diagnose, assign, track and follow up on help desk calls and requests. Facilitate issue resolution between end users and IT staff and escalate pro…