Help Desk Technician

Provide first-level technical support to team members across multiple locations, resolving hardware, software and network issues. Manage and update help desk tickets, document solutions, escalate complex issues and train end users. The role is based primarily in the administration building and includes a grave shift schedule. Log, troubleshoot, diagnose, assign, track and follow up on help desk requests. Coordinate problem solving between end users and IT staff, escalating issues as needed. Pro…