Head of Client Experience, Institutional Insurance
MassMutual · Boston, MA
$220k – $350k/yrPosted 6h agoIT
Position summary
Lead the strategy and end-to-end operations for MassMutual’s Institutional Insurance businesses, including BOLI, COLI, and ICOLI. Oversee operations, consulting, and business systems teams while advancing initiatives that improve scalability, operational performance, and client and advisor experience. Partner across sales, product, compliance, legal, technology, and finance to drive business priorities and sustainable growth. Set the operating model, organizational capabilities, and service del…
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