EOC Support Analyst
TierPoint, LLC · Trooper, PA
$91k/yr (est.)Posted 3d agoIT
Position summary
The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming calls and alerts regarding services for both internal and external customers. Calls, e-mails, or monitored events may require the creation and escalation of a thoroughly documented ticket. The analyst is also responsible for identifying critical issues and engaging key resources while gathering information need…
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