Quality Agent - Harlingen, TX

Advanced Call Center Technologies Job Description Quality Analyst Reports To: Manager, Training & Quality Department: Training FLSA: Non-Exempt Prepared By: Human Resources Position Summary Under the general direction of the Director of Training & Quality, facilitates company and client monitoring and adherence to programs requirements. Nature and Scope Position reports to the Manager, Training & Quality. Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance…