Help Desk Technician
Jefferson Parish Schools · Marrero, LA
$45k/yr (est.)Posted 7h agoIT
Position summary
Position Description: The Help Desk Technician is responsible for daily telephone interaction and providing Level-1 technical support to schools and district employees. The Help Desk Technician provides how-to guidance and or quickly tries to resolves the issue if possible. When necessary, the Help Desk Technician escalates the call to a Level-2 Technician for remote support or opens a help desk ticket for on-site assistance. Reports To: Director of Technology Scope of Responsibility: Level-1 t…
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