Section Manager II, Customer Engagement
Orange County Transportation Authority · Orange, CA
$78k/yr (est.)Posted 6h agoCustomer Services
Position summary
Job Description Section Manager II – Customer Engagement Under general direction, oversees the Orange County Transportation Authority (OCTA) Customer Engagement section; oversees staff, consultants, and the contractor-operated Customer Information Center; ensures timely, accurate, accessible, multilingual, and customer-centered responses to inquiries, complaints, comments, compliments, and service requests received through phone, email, web, social media, in-person, and emerging digital channel…
This is the summary the employer released for listing. Full requirements, schedule and benefits appear on the employer's application page — continue below to read everything and apply.