Guest Service Agent I
Salamander Employer DC · Crystal, VA
$75k/yr (est.)Posted 6h agoHospitality & Catering
Position summary
The Guest Service Agent reports to the Front Office Manager. Essential Functions Ensure a delightful, seamless arrival and departure experience Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction Communicate all guest compliments, comments, observations and complaints to relevant departments and ensuring follow up Process guest charges and payments accurately Ensure the proactive building of guest history Ensure accurate c…
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