End User Services Technician
Cosmic-I LLC DBA Northern Base · Needham Heights, MA
$72k/yr (est.)Posted 6h agoIT
Position summary
Role 6: L1- End User Services Technician (Look for 5 Years Candidate) Location: Needham, MA (Onsite day 1) Rate: $25/hr on C2C Client: Indium Technologies Domain: Retail. RESPONSIBILITIES Serve as the first point of contact for IT incidents and service requests; categorize, prioritize, and track tickets to SLA in Jira Service Management; follow process consistently and uphold ticket quality standards on every interaction. Troubleshoot WiFi/network connectivity issues and diagnose computer perfo…
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