Support Manager
Optomec · Lauderdale, MN
$87k/yr (est.)Posted 7h agoIT
Position summary
Position Summary: Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching, vendor coordination, and customer-facing escalation communications handled remotely. Key Responsibilities: Oversee daily field operations: dispatch coordination, schedule management, monitor technician performance and on-site activity remotely. Manage ticket lifecycle in Salesforce: e…
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