Customer Success Manager (Channel Partners)
Acumatica · Reston, VA
$122k/yr (est.)Posted 20h agoSales
Position summary
Job Description Responsiblities: What you will do: Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management. Coach and teach our partner’s Customer Success Managers (P-CSMs) how to excel at customer success. Own and manage customer escalations and coordinate across departments to final resolution. Assist P-CSMs with policy and license questions. Contribute to Customer Success Best practices.
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