Operations Analyst Cincinnati - OH - Ohio
Sierra Business Solution LLC · Hyde Park, OH
$118k/yr (est.)Posted 29d agoIT
Position summary
Operations Engineer Google CCAI Enterprise IVR Experience: 6 8 Years Domain: Google CCAI Enterprise IVR Job Summary We are looking for an experienced Operations Engineer to provide L3 production support, advanced troubleshooting, and root cause analysis for Google Contact Center AI (CCAI) integrated with enterprise IVR environments. Key Responsibilities Act as the L3 escalation point for complex production incidents. Troubleshoot Dialogflow CXES and SIPTelephony integrations. Analyze Google Clo…
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