Service Desk Queue Manager
Info Way Solutions · South Des Moines, IA
$82k/yr (est.)Posted 36d agoIT
Position summary
Job Summary We are seeking experienced Service Desk Queue Managers to support service desk operations for the State of Iowa in Des Moines, IA. The ideal candidate will have strong experience managing service desk queues, monitoring ticket volumes, prioritizing incidents and requests, coordinating resources, and ensuring timely resolution of service desk activities. The candidate should possess strong communication, organizational, customer-service, and problem-solving skills and be comfortable …
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