Senior Customer Support Specialist
Convera · Santa Ana, CA
$58k/yr (est.)Posted 5h agoIT
Position summary
The Senior Specialist / Service Delivery Manager acts as the primary operational partner and relationship owner for a portfolio of strategic clients. This role is accountable not only for service delivery performance, but also for driving client satisfaction, retention, and value realization. Operating at the intersection of Operations, Sales, and Product & Technology, this individual leads executive-level client engagements, translates business needs into operational execution, and proactively…
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